A national outage prevents the delivery of pports and identity cards to town halls


The disruptions affect all of France. Since Monday, French town halls have been facing a computer bug which “affects the conditions for collecting applications for identity cards and pports, as well as their delivery”, explains the Ministry of the Interior to Le Parisien.

Many users have thus traveled for nothing, to town halls where making an appointment is not necessary, relates France 3 New Aquitaine just like several users on X. Other town halls have warned their users well.

@Mairiedu20
Would you like to keep people informed of the ANTS computer system failure and that it is not possible to withdraw your identity card from the town hall on Twitter?

— Mr LB (@loc_bad) September 12, 2023

❗️Due to a national outage of services Since yesterday, the national outage of the National Agency for Secure Titles (ANTS) no identity document can currently be produced or withdrawn.

Appointments cannot therefore be honored at this time. pic.twitter.com/tJlXJ1SJPP

— City of Villejuif (@VilleVillejuif) September 12, 2023

Following a connection problem to the national ANTS site, the User Relations Center is unable to issue identity documents (identity cards, pports) this afternoon and until further notice.
Thank you for your understanding. pic.twitter.com/jEm3KhUrA0

— City of Alfortville (@Alfortville_94) September 11, 2023

A breakdown which follows “a version change that occurred on Sunday” and which causes “random disconnections from the system” among mayors. Beauvau ures that it is working to resolve the problem, and promises a return to normal by Wednesday morning at the latest.

In the meantime, town halls and prefectures have the possibility “to use an exceptional handover procedure reserved for emergency situations”. Submission of requests remains possible with the mayor, as well as preparation of the meeting via a pre-request on the portal. ants.gouv.fr.





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