Brussels wants to strengthen the rights of travelers

By Anne Rovan

Published ,

Takeoff of a Ryannair plane. Tomasz Warszewski /

The Commission wants a refund within 14 days maximum for package holidays, in the event of cancellation, and deposits not exceeding 25% of the price of the trip.

Correspondent in Brussels

Brussels wants to learn lessons from the resounding bankruptcy in 2019 of the tour operator Thomas Cook and, of course, those of the Covid pandemic which had led to a cascade of trip cancellations and refunds that were far too late and far too restrictive for travelers. It is in this spirit that the European Commission presented on Wednesday a series of measures intended to strengthen the rights of travelers by strengthening several directives, in particular that relating to package travel and those on pengers’ rights.

Concerning package trips – which include a chain of service providers and a single intermediary – customers must be reimbursed within 14 days in the event of cancellation within the allotted time frame or force majeure. To achieve this, Brussels wants to require that the organizer of the package is himself reimbursed within 7 days by the service providers (airline or rail company…

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