Emera private nursing homes accused of “mistreatment”, the CGT calls for a referral to Igas

Two years after the Orpea scandal, it is the turn of the Emera group, founded in 1987, to be in the spotlight since filing of complaints and testimonies targeting its nursing homes.

This group, which has 7,000 employees and more than 100 establishments in France and Europe, is accused of failure by families and of “mistreatment” by the CGT, which is calling for a referral to the General Inspectorate of Social Affairs (Igas).

“It appears that the Emera group maintains a system of widespread mistreatment which occurs every day among their residents and employees,” erts Sophie Binet, the number one of the union center in a letter sent to the Minister of Solidarity Aurore Bergé, to the Defender of Rights Claire Hédon and the founder of the group of nursing homes Claude Cheton.

According to her, the CGT, the first union organization within the group, was “alertized by numerous employees and families of residents of the group of situations of physical and verbal violence, failures in care and hygiene”.

Around ten complaints

In Gironde, an investigation was opened for “habitual violence against vulnerable people”, according to the Bordeaux public prosecutor’s office, after a complaint targeting the “Douceur de France” establishment, in Gradignan. At the origin of this complaint, Alice Legendre explained that she found “her grandmother in the refectory, without dentures, so that meant that she had not been able to eat, and after discovering her mattress soaked in urine” .

“My grandmother is sometimes forced to wash herself even though she is 96 years old and in a wheelchair,” she said, confiding her “emotion” at finding her “dirty and unclean.” not smelling good.” In total, Alice Legendre’s lawyer, Pierre Farge, ures that around ten complaints against Emera have been filed and are being monitored by his office.

In the Paris region, the Tournelle nursing home, in La Garenne-Colombes (Hauts-de-Seine) has also been the subject of several reports, in particular to the Regional Health Agency (ARS). The latter confirmed having carried out a visit to the establishment on November 14 which showed “shortcomings in care, which require the establishment of closer support”.

In addition, a former manager of the Center North region of the Emera group, who requested anonymity, described to AFP a “staggering” situation in this same establishment in the Ile-de-France region with thefts, “forgotten residents”, “medications given to the wrong patients” or “morphine which is not given in the evening due to lack of a nurse present”.

Strengthening controls on nursing homes

For its part, the Emera group provided AFP with a formal denial of the accusations made against its staff, saying it was “particularly moved by this disinformation campaign which hits its employees hard”. The group claims to have identified, in October, five complaints in the space of two years, specifying that “none of these complaints has at this stage given rise to a conviction or questioning” of its responsibility.

“We have a policy of transparency with regard to guardianships and discussion with families as soon as an event occurs,” adds the group, ensuring that it systematically opens “internal investigations” and implements “corrective actions. »

These new accusations on senior homes come almost two years after the Orpea scandal which broke out in January 2022 in the wake of the publication of the investigative book “Les Fossoyeurs”, by journalist Victor Castanet and on cases of mistreatment of residents of the private group of retirement homes.

Following this scandal, the executive announced a strengthening of controls of nursing homes by the ARS and departmental councils. A strategy to combat the mistreatment of vulnerable people and a text on “Aging well”with an axis dedicated to this question.

“Insufficient” measures and “absolutely not up to the challenge” according to Claudette Brialix, president of the National Federation of ociations of Elderly People in Institutions and their Families.

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